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Billing is workspace-scoped. Each workspace has its own plan, its own usage meters, and its own invoices.

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Plans

Full plan comparison: nora.my/pricing.

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What’s metered

  • Model calls — per provider tier (managed models only; BYO-key models are billed by the provider).
  • Storage — documents, chunks, memory items.
  • Trace retention — active traces + retained payloads.
  • Foundry runs — pipeline executions.
  • Improvements — improvement flow computations.
Meters are visible under Settings → Billing → Usage and via nora billing usage.

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Current usage

Settings → Billing → Usage:
  • Per-meter numbers for the current period.
  • Included quota per meter.
  • Overage (usage above quota) with cost.
CLI:

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Historical usage

Settings → Billing → History. Monthly rollup, last 12 months:
  • Per-meter usage.
  • Total cost per month.
  • Overage cost per month.
Useful for cost forecasting and detecting month-over-month spikes.

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Overage

When usage exceeds included quota, overage kicks in — additional per-unit charges. Overage cap (see Overage) is your safety net against runaway costs.

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Customer portal

Payment method, billing email, invoice PDFs — managed via our payment provider’s hosted portal: Settings → Billing → Manage payment method → opens the portal in a new tab. Or:
Portal login uses the same email as your Nora Owner account.

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Plan changes

Upgrading (Free → Team, Team → Enterprise) is instant. Downgrading:
  • Immediately — takes effect at the end of the current billing period.
  • At renewal only — the default. Prevents mid-period data loss when quotas shrink.
Downgrade may reveal that current usage exceeds the smaller plan’s quotas — Nora warns and suggests cleanup (retention shortening, pipeline pruning) before the transition.

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Free-tier limits

Free workspaces have:
  • Runtime rate limits (max runs per minute).
  • No workspace tokens (personal tokens only).
  • No custom retention (defaults only).
  • No SSO.
  • Public status page for outages only (no dedicated support).
Fine for evaluation and small projects. Upgrade for any production use.

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Payment methods

  • Credit card — via the payment provider portal. Any major card.
  • Bank transfer / invoicing — Team plan and above, on request.
  • ACH / SEPA — Enterprise.
Contact support if your finance team requires a specific arrangement.

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Multiple workspaces on one account

Each workspace is billed independently — separate plan, separate invoices, separate payment method (or shared, if you configure the portal that way). Common structure:
  • Prod workspace — Team or Enterprise, actively billed.
  • Staging / dev workspaces — Team, lighter usage.
  • Personal sandbox — Free.

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Tax

For Korean and other regimes with tax invoice requirements, add business tax info: Settings → Billing → Tax:
See Tax.

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Invoices

Every billing period generates an invoice. Settings → Billing → Invoices shows them all:
  • Invoice number.
  • Period.
  • Amount.
  • Status (paid / open / uncollectible).
  • PDF download.
See Invoices.

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Cost attribution

For per-tenant / per-user cost attribution within a workspace:
  • Traces carry scope keys.
  • Insights → Cost by scope aggregates.
  • Export via API for internal chargeback.
Combines with per-workspace provider keys to give clean per-team cost views on the provider dashboard as well.