> ## Documentation Index
> Fetch the complete documentation index at: https://docs.platform.nora.my/llms.txt
> Use this file to discover all available pages before exploring further.

# Invoices

> View and download invoices; managed via the payment provider portal.

Every billing period generates an invoice. All invoices are listed in the app and downloadable as PDF.

## The invoice list

**Settings → Billing → Invoices**:

* **Invoice number** — sequential per workspace.
* **Period** — the billing period covered.
* **Amount** — total charged.
* **Status** — paid / open / uncollectible / refunded.
* **PDF** — click to download.

Or via CLI:

```bash theme={null}
nora billing invoices
```

## Invoice contents

Each invoice line-items:

* Base subscription (per-plan flat fee).
* Overage charges (per-meter unit price × overage quantity).
* Tax (per your tax settings).
* Discounts / credits (if any).

Line items are itemized so your finance team can categorize per meter.

## Payment status

* **Paid** — successfully charged the payment method on file.
* **Open** — invoice generated, awaiting payment. Usually payment is attempted the same day.
* **Uncollectible** — payment failed multiple times. Workspace enters restricted mode:
  * No new publishes.
  * No new scheduled runs.
  * Existing traffic continues for a grace period.
* **Refunded** — fully or partially refunded (contact support to initiate).

## Failed payments

If a payment fails:

* Retry 1: 24h after fail.
* Retry 2: 3 days after fail.
* Retry 3: 7 days after fail.
* If all three fail: workspace enters restricted mode; email sent to billing contact.

Update payment method in the customer portal to resolve. Nora retries automatically once a valid method is on file.

## Downloading PDFs

* **Individual** — click **Download PDF** on any invoice.
* **Bulk** — via the API or CLI:

```bash theme={null}
mkdir -p invoices
for inv in $(nora billing invoices --json | jq -c '.[]'); do
  url=$(echo "$inv" | jq -r '.pdf_url')
  num=$(echo "$inv" | jq -r '.number')
  curl -sL "$url" -o "invoices/${num}.pdf"
done
```

Great for finance-team backups.

## Invoice email

By default, invoices go to the workspace's **billing email** (set in the customer portal). Add additional recipients (for finance-team CC):

**Settings → Billing → Notification recipients**.

Each recipient can be:

* CC on invoice PDFs.
* Notified on payment failures.
* Notified on plan changes.

## Historical invoices

All invoices remain accessible indefinitely. Even if you cancel the plan, past invoices are downloadable.

## Corrections & credits

If an invoice has an error:

* Contact [support@conscience.technology](mailto:support@conscience.technology).
* Include the invoice number and the specific concern.
* Response usually within one business day.

Credits (for outages, service disruptions, promotional grants) appear as a line item on the next invoice.

## Tax invoices

For Korean workspaces, Nora issues a **세금계산서** (tax invoice) alongside each standard invoice when your business number is on file (see [Tax](/settings/billing/tax)).

Sent to your tax email. Also downloadable from the invoice list.

## For finance teams

Common workflows:

* **Monthly reconciliation** — download all invoices in a month, upload to your ERP.
* **Chargeback** — combine invoice line items with per-scope cost export (Insights → Cost by scope) to allocate charges per team.
* **Budget forecasting** — historical usage (`nora billing history`) + a growth assumption.

## Related

* [Billing overview](/settings/billing/overview)
* [Tax](/settings/billing/tax)
* [Overage](/settings/billing/overage)
* [`nora billing invoices`](/cli/billing) — CLI reference.